 |
| Carnival Cruises Introduces Shore Excursion Price Guarantee |
Guests sailing on a Carnival cruise who book a shore excursion through the cruise line can be completely confident they are getting the best price and best value with the introduction of a new shore excursion best price guarantee. The only guarantee of its kind in the cruise industry, the program is now available fleet-wide for all Carnival Cruise Lines shore tours on ships sailing from North America.
Under the best price guarantee, guests who find the same tour offered
by another operator at a lower price than their booked excursion
either before or during their cruise can complete a claim form to
receive 110 percent of the difference in the form of a shipboard
credit.
The guarantee is available for excursions booked prior to or during a
cruise. If guests pre-book an excursion, then find a comparable
tour advertised online at a lower price, they can complete an online
form up to seven days prior to the cruise to invoke the guarantee.
Guests can also complete a form during the cruise either before or after
their excursion has taken place. Claims are typically
processed within 24-48 hours.
“Many of our repeat
guests who have booked Carnival shore tours previously are already
knowledgeable on the outstanding value our tours provide,” said Mico
Cascais, vice president of tour operations for Carnival
Cruise Lines. “However, our research indicates that many others,
particularly first-time cruisers, are interested yet concerned as to
whether or not they are getting the best deal. The best price guarantee
program will assure our guests they are getting
both the highest quality and the best value on all of our tours,” he
added.
Guests who book their excursion through Carnival enjoy the convenience
of having shore excursion tickets delivered to their stateroom,
24/7 access to shipboard staff to answer questions and obtain
assistance, and an assurance that they will receive a refund or the
excursion time will be adjusted as needed based on weather or other
issues affecting a ship’s scheduled port of call visit. Additionally,
ongoing communication between tour operators
and shipboard staff ensures that the cruise line is aware and can make
necessary changes to a ship’s departure time when a tour is running late
or unexpected circumstances arise.
The online and
onboard claim forms require guests to provide the name of the competitor
offering the comparable tour, excursion name, where the tour was
advertised and the duration, price and any items included
in the tour such as lunch, drinks, transportation or admission fees.
The best price guarantee is applicable to shore excursion matches on the
same date as the tour purchased from Carnival.
Related Sites
----------------------------------------------------------------------------------
New York Cruise Schedules, Ship Reviews, Articles and More Boston,
Baltimore, Norfolk, Montreal, Quebec Schedules, Ship Reviews & Articles
No comments:
Post a Comment